Who we serve
Digital experiences your customers can count on An ecosystem of banking, lending and payment solutions to help you thrive in the digital age. Overview fis-icon-arrow Provide a banking experience that puts your members’ needs first. Credit unions fis-icon-arrow Drive your digital services forward with our best-in-class solutions. Small to Medium Financial Institutions fis-icon-arrow Find a tailored approach to modernization that suits your needs now and later. Large Financial Institutions fis-icon-arrow
Advance your financial institution
Put technology to work for you

Improve your business’ efficiencies with advanced technology backed by absolute performance.
Advance your securities & investments firm
Expertly engineered solutions
for your corporate needs

Focus on reducing cost and risk while boosting revenue and customer satisfaction.
Advance your business
Our policy for insurance solutions:
Helping you do more
for your policyholders.

Improving your business
so you can improve your
policyholders' lives.
Advance your insurance business
You’re driven to innovate.
You’re fueled by the world’s no. 1 fintech.

Now the innovative fintech that powers the world can power your business.
Advance your technology business
Innovation from the world’s boldest fintech

Build and grow fast with next-gen technology backed by expertise, reliability and speed.
Advance your Fintech firm
Push the boundaries
of retail possibilities

Deliver fast, secure and intuitive commerce
experiences for billions of customers.
Advance your retail business
Better guest experience.
Better operational efficiency.
They start with better technology.

We serve you the best tech
so you can better serve your customers.
Advance your restaurant business
Smooth the flow
of energy and utilities

Move faster, work smarter and spend more time on energy transition initiatives.
Advance your energy and utilities business
Chart your path
to better business health

Give your business the flexibility it needs to capitalize on trends and deliver great services.
Advance your healthcare business
Better serve and
protect your residents

Secure your agency against potential risks and ensure smoother transactions.
Advance your government agency
Unlocking financial technology to the world
Digital One

Align your customers and employees with unified data, delivering consistent experiences across all digital banking channels.

Automated Finance

Make finance a strategic advantage with a comprehensive suite of receivables, payables and revenue optimization tools.

Private Capital Suite

Automate accounting and reporting processes to deliver fresh insights and real-time responsiveness to private equity investors.

Solutions we provide
Unlocking financial technology to the world
Digital One

Align your customers and employees with unified data, delivering consistent experiences across all digital banking channels.

Automated Finance

Make finance a strategic advantage with a comprehensive suite of receivables, payables and revenue optimization tools.

Private Capital Suite

Automate accounting and reporting processes to deliver fresh insights and real-time responsiveness to private equity investors.

Resources
Unlocking financial technology to the world
Digital One

Align your customers and employees with unified data, delivering consistent experiences across all digital banking channels.

Automated Finance

Make finance a strategic advantage with a comprehensive suite of receivables, payables and revenue optimization tools.

Private Capital Suite

Automate accounting and reporting processes to deliver fresh insights and real-time responsiveness to private equity investors.

Explore more
Unlocking financial technology to the world
Digital One

Align your customers and employees with unified data, delivering consistent experiences across all digital banking channels.

Automated Finance

Make finance a strategic advantage with a comprehensive suite of receivables, payables and revenue optimization tools.

Private Capital Suite

Automate accounting and reporting processes to deliver fresh insights and real-time responsiveness to private equity investors.

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Global Search  :; Contact us
HEADQUARTERS
Jacksonville, Florida United States

Complaints

How we deal with complaints

Providing good service is important to us. If we don’t get it right for you, please tell us soon so we can put it right and make improvements.

We will:

  • make it easy for you to tell us about a complaint
  • consider your suggestions about how we could put things right
  • do our best to make sure you’re satisfied with how we handle your complaint

Resolving your complaint

When we receive your complaint we will contact you to let you know:

  • who is dealing with your complaint
  • when we expect to resolve it – if we can’t resolve it in that time, we will update you

If your complaint is particularly complex, it may take longer for us to reach an agreement with you. Once your complaint has been investigated, we will issue a final response. If we haven’t done this within 15 days, we will write to you to explain why, and indicate when you can expect a final response.

Canadian Merchants

If you are a Canadian merchant and believe that our conduct or the conduct of any affiliated service provider is contrary to the Code of Conduct for the Credit and Debit Card Industry, you may report the matter to us via the following channels:

  • By completing the Canadian Merchants Code of Conduct for the Credit and Debit Card Industry Concern/Issue Form here
  • By calling the Worldpay from FIS toll-free number: 800.548.5326, Option #3
  • By emailing opscomplaintsmanagement@fisglobal.com

To assist us in reviewing your issue, please provide the following, where applicable:

  • A summary of your concerns
  • Any details, such as the name(s) of any individuals involved in the issue and/or of any other persons with knowledge of the issue
  • The date of the incident or on which the matter began
  • Copies of any supporting documentation (i.e., agreements, statements, correspondence)

Upon receipt of your issue, we will investigate the matter and aim to provide you with a written response within 30 days. This response will either provide the disposition or resolution of the issue or will indicate that additional time is needed to investigate your issue. If additional time is required, Worldpay from FIS will provide you with a written response regarding the disposition or resolution of the matter within a maximum of 90 days.

After our receipt of your concern/issue, if you believe that the disposition or resolution is either inconsistent with the Code or feel your issue has not been adequately addressed, you may report the issue to Peoples Trust by:

Please visit the Financial Consumer Agency of Canada's website for more information on merchant rights under the Code of Conduct for the Credit and Debit Industry in Canada.